Delivery, cancellations and refunds

The rules that apply to a scoped digital service request.

Effective October 22, 2026. The accepted package defines the service, deliverables, quantities, exclusions and included corrections.

Delivery

Delivery is digital, through the private request workspace. The stated delivery target starts after confirmed payment and complete required inputs. Unavailable permissions, missing inputs or a change in scope can affect the start. Third-party subscriptions, advertising spend and other provider charges are excluded unless the offer explicitly includes them.

Cancellation before work starts

You can cancel an eligible request from its workspace. If the payment was confirmed and work has not started, Klioc requests a full refund to the original payment method. A cancellation and a completed refund are separate events: the request shows refund processing until the provider confirms the result. Your bank controls when the credit appears.

After work starts

Contact support for a review of the work completed and the remaining scope. Cancellation after processing begins does not automatically promise a full refund. If we cannot deliver the agreed scope, contact support for a correction or refund review. These policies do not remove applicable statutory rights.

Corrections and completion

The package specifies the included corrections and acceptance checks. Use the request’s correction process to explain which agreed requirement has not been met. A new objective or extra quantity is a separate scope decision rather than an included correction.

Get help

Email [email protected] with “Klioc” and your request ID. Do not include full card details. Open your requests.